Case Studies

These are examples of how I turn chaos into clarity, translate complex requirements into executable plans, and build the systems that make delivery predictable.

Andium: Rebuilding Product Delivery from Scratch

The Challenge:

When I joined Andium in July 2022, the company was in crisis. V1 of their environmental compliance SaaS platform had failed, customer satisfaction was in the tank, and six engineering teams (Cloud, Web, Mobile, Device, ML, Design) were working in complete silos. There was no shared roadmap, no unified workflow, and no psychological safety. Sixteen people, mostly new hires, were trying to rebuild a product while the company was still on fire.

My Role:

I became the connective tissue—the only person who understood how all six teams' work connected, and I made sure everyone else understood it too.

What I Built (The Execution Layer):

  • Rebuilt Jira from the ground up so every team worked from one shared workflow—eliminating abandoned boards and "who does what?" confusion

  • Mapped dependencies across Cloud → Web → Mobile → Device → ML → Design and built a massive timeline in Jira showing exactly what had to happen in what order

  • Created the company's first real roadmap in Productboard that reflected reality instead of wishful thinking—sequencing work so teams could unblock each other

  • Designed a customer feedback intake loop using Jira that gave engineering and CX visibility into real customer needs for the first time

  • Set clear ownership, prioritization, and acceptance criteria so engineering knew what "done" meant

What I Guided (The Human Layer):

  • Built psychological safety across 16 new hires who didn't trust the system or each other—established rituals and communication patterns that turned chaos into clarity

  • Led the team through Forming → Storming → Norming → Performing via hard conversations that rebuilt trust and alignment

  • Forced communication when it wouldn't happen naturally—when teams weren't talking, I sent the messages, scheduled the syncs, and resolved blockers

  • Planned two engineering retreats that strengthened relationships and created space for strategic thinking outside the daily grind

The Outcome:

  • Delivered a complete rebuild of the SaaS website and iOS app in under 12 months (July 2022 – June 2023)

  • Improved CSAT by 70%

  • Increased user engagement by 25% using Pendo insights to guide UX improvements

  • For the first time, the roadmap, the teams, and the execution system were in sync—and delivery actually worked